Refund PolicyThis refund policy explains how WoW-Mania handles payments, donations, coins, virtual items, account services, and related requests. Digital deliveryCoins, virtual items, account services, and other game-related benefits are digital content or service features connected to a WoW-Mania game account. They are usually delivered, credited, or made available immediately after the transaction is completed. By completing a transaction, you request immediate delivery of the relevant digital content or service feature. Once the content or service feature has been delivered, credited, used, transferred, consumed, or otherwise made available to the account, the transaction is final except where a remedy is required by applicable law or approved by WoW-Mania in its discretion. No cash value and no money refundsCoins, virtual items, account services, rewards, bonuses, and other game-related benefits have no real-world cash value. They are not banked funds, stored value, currency, property, or financial assets. They cannot be exchanged for cash, sold, transferred outside the game account system, redeemed for money, or refunded for money except where required by applicable law. When money refunds are not providedMoney refunds are not provided for:
Item exchange requestsWoW-Mania may consider an item exchange, account-service correction, or in-game adjustment upon email request where there is clear evidence of a duplicate transaction, a delivery error, an incorrect item, or a transaction where the relevant digital content or service feature was not delivered to the account. Item exchange requests are reviewed case by case and are not guaranteed. If an exchange or correction is approved, any related coins, virtual items, services, or benefits may be removed, replaced, corrected, or adjusted on the account. Chargebacks and payment disputesIf a user opens a chargeback, payment reversal, or payment dispute without first contacting support, WoW-Mania may suspend, restrict, terminate, or ban the related account while the matter is reviewed. We may also remove any coins, virtual items, services, or benefits connected with the disputed payment. Chargebacks and payment reversals do not create a right to keep related in-game benefits. Account termination and bansNo money refund, item exchange, credit, replacement, or compensation is provided when an account is suspended, terminated, closed, or banned because of a breach of the rules, abuse, fraud, chargebacks, payment disputes, security concerns, or other conduct that harms the service or other users. Service availabilityWoW-Mania reserves the right to suspend, restrict, discontinue, or stop all or any part of the website, game service, account system, features, virtual items, coins, rewards, or account services at any time, with or without notice. Except where required by applicable law, no money refund, item exchange, credit, replacement, or compensation is owed because the service, a feature, an account, coins, virtual items, rewards, or account services are changed, removed, interrupted, restricted, suspended, discontinued, or stopped. Legal rightsNothing in this policy limits any legal rights that cannot be excluded under applicable law. Where applicable law requires a money refund, repair, replacement, or other remedy, WoW-Mania will handle the request according to that law. How to contact usItem exchange or correction requests should be sent to [email protected] from the email address associated with the account. Please include the account name, transaction reference if available, and a short explanation of the issue.
www.wow-mania.com Last updated on April 21, 2019 |
Refund Policy