New user: I can't login

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chotto69
Posts: 4
Joined: Sun Sep 06, 2020 5:43 pm

New user: I can't login

Post by chotto69 » Mon Sep 07, 2020 12:14 pm

Hi All,

I'm a new user freshly registered. I downloaded the client, put the folder on the root of my E drive and executed the launcher (with admin privileges). The application runs ok but when I enter my credentials I always get the error message "Unable to connect. Please try again later. If the problem persists , please contact technical support at: www.wow-mania.com/rules".

I tried the following:
1) obviuosly retrying to type in the credentials
2) changed the password in my account several times and tried again
3) checked the realm was correctly set
4) flushed my dns as suggested elsewhere

I don't use any VPN or proxy so that is also not part of the equation.

Any idea what else could be wrong?

Thanks in advance
Alex

Xaarell
Posts: 14
Joined: Wed May 06, 2020 1:36 am

Re: New user: I can't login

Post by Xaarell » Mon Sep 07, 2020 12:40 pm

Log into their discord and read the announcements from yesterday. The server is having issues but with a couple tweaks you can play. Do not use the launcher right now. Best to keep checking discord for updates.

chotto69
Posts: 4
Joined: Sun Sep 06, 2020 5:43 pm

Re: New user: I can't login

Post by chotto69 » Mon Sep 07, 2020 1:54 pm

Thanks for the quick reply, Xaarell. I confess I've never used Discord so I'm not to sure how to log in into their discord. I've made a discord account but what next?

chotto69
Posts: 4
Joined: Sun Sep 06, 2020 5:43 pm

Re: New user: I can't login

Post by chotto69 » Mon Sep 07, 2020 2:53 pm

Thanks again: all sorted!

Fourwinds
Posts: 1
Joined: Sat Feb 01, 2020 4:57 am

Re: New user: I can't login

Post by Fourwinds » Tue Sep 08, 2020 8:31 am

Can you post the tricks to solve this connection issue here instead of discord?

chotto69
Posts: 4
Joined: Sun Sep 06, 2020 5:43 pm

Re: New user: I can't login

Post by chotto69 » Tue Sep 15, 2020 12:50 pm

Sorry, just noticed the last reply.
In my case it wasn't much of a trick: I just realised the realm was incorrect. Once I changed that it worked.
Later on that day the launcher has been fixed and everything is working as it should

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