General Support

Troubleshooting Connection and Latency Issues

Need support regarding: Connecting issues, launcher issues, website issues or client bugs? Make a thread in here and our staff will be with you shortly.
Forum rules
NOT FOR IN-GAME SUPPORT.

Troubleshooting Connection and Latency Issues

Postby Kalasbyxan » Tue Sep 20, 2016 3:57 pm

Windows

Before trying any of the following steps, check the Service Status page (Server Status) or Twitter. If the service is offline, try again later. If the servers are available, or if your game doesn't have a Service Status page, continue troubleshooting.

    1. If you're having trouble with World of Warcraft, try resetting your User Interface (UI).
    2. Your router may become flooded with data and drop your connection to your ISP. Reset your network devices to address this.
    3. Incorrect DNS (Domain Name System) configurations may cause high latency or disconnections for all internet connections on your computer. Try flushing the DNS.
    4. Outdated hardware drivers can affect connection stability. Make sure all of your computer's hardware drivers are up-to-date.
    5. You must have a stable internet connection to play the game. Try optimizing your internet connection.
    6. Programs running in the background can interfere with the game. Close any running background applications.


Mac

Before trying any of the following steps, check the Service Status page (Server Status) or Twitter. If the service is offline, try again later. If the servers are available, or if your game doesn't have a Service Status page, continue troubleshooting.

    1. If you're having trouble with World of Warcraft, try resetting your User Interface (UI).
    2. Your router may become flooded with data and drop your connection to your ISP. Reset your network devices to address this.
    3. Outdated software may contribute to connection issues. Run Software Update.
    4. You must have a stable internet connection to play the game. Try optimizing your internet connection.
    5. Programs running in the background can interfere with the game. Close any running background applications.
    6. Incorrect DNS (Domain Name System) configurations may cause high latency or disconnections for all internet connections on your computer. Try flushing the DNS.



Advanced Troubleshooting

    1. Outdated operating systems may contribute to connection issues. Try updating Windows.
    2. Check your Windows Host File for any modifications that may cause connection issues.
    3. Issues with your network card, the hardware that handles your computer's network connection, may cause connectivity issues. Try troubleshooting your network card.
    4. Check your network configuration to find any issues with your firewall, proxy, router, or port settings.
    5. Security software may interfere with the Update Agent. Disable or temporarily uninstall any security programs.
    6. Old firmware on your modem and router along with old drivers on your network card can cause issues when your network needs to deal with complex game connections. The manufacturer's website for your hardware should have firmware and driver downloads available, as well as instructions on how to apply firmware updates.


If all else fails try the forums or contact the staff via Skype: wow-mania.com
WoW-Mania GM - Arena Season/Reward Responsible - Server Veteran
User avatar
Kalasbyxan
Game Master
 
Posts: 296
Joined: Sun Sep 18, 2016 5:12 pm
Location: Brill

Return to Support

Who is online

Users browsing this forum: No registered users and 2 guests