General Support

Disconnected after character choice loading screen

Need support regarding: Connecting issues, launcher issues, website issues or client bugs? Make a thread in here and our staff will be with you shortly.
Forum rules
NOT FOR IN-GAME SUPPORT.

Disconnected after character choice loading screen

Postby HashTag » Sun Apr 08, 2018 12:30 pm

Hello community & GM's :)

I updated today to patch 2.3.1 and could only log into my account. After choosing character and trying to enter world, I get the usual loading screen but when the bar fills, I get disconnected from the server.
I deleted the patches A & B from the enGB game folder (found this instruction somewhere in the forum), then re-downloaded them via launcher - and I still can't log into any character :(
Yesterday, still on patch 2.3.0, everything worked fine :(

I'd highly appreciate some help with this issue :)
Thanks in advance ^^
HashTag
 
Posts: 2
Joined: Sun Apr 08, 2018 11:29 am

Re: Disconnected after character choice loading screen

Postby Janitor » Sun Apr 08, 2018 5:06 pm

This is due to the fact that you are using a proxy to access the game.
For security reasons, we do not allow account creation or log in to the game via public proxies.
You can either try to create an account using your mobile or send us your current IP so we can enable it.
Just google "what's my IP" and send us the result.
Architect of Disruption since 1995
User avatar
Janitor
Owner
 
Posts: 449
Joined: Sun Sep 18, 2016 2:02 pm
Location: Azeroth

Re: Disconnected after character choice loading screen

Postby HashTag » Mon Apr 09, 2018 7:31 am

Thank you for the reply :)
Uhh, got no idea about proxy and stuff o.O
I tried making a new account over my phone while connected to my home wifi network as usually.
After the first screen (terms and conditions agreement), I got some error 404 with some funny text.

I somehow had then the idea to unplug my router and reconnect it.

Problem solved, I was able to login & play :D
HashTag
 
Posts: 2
Joined: Sun Apr 08, 2018 11:29 am


Return to Support

Who is online

Users browsing this forum: No registered users and 10 guests

cron