Ironically, if you message a GM on discord, they tell you to submit a ticket in game.

But to give credit, they will come an help once they've told you that.

The Raf level boost only works 1-way. You recruited your son (and friend). Both of them can grant you levels, you can grant neither of them levels. For every 2 levels they get, they can give you one. for example, if all 3 of you level together to level 60, you could make a level 1 toon and recieve 3...